The process deadlock
Why business processes impede resilience
When a company is small and young, work is often done in a seemingly ad hoc fashion. People briefly discuss and then do what appears to be the best solution for the task at hand. As the company is small and most people in the company have a good idea what is important and what is not, this approach tends to work quite well. Sometimes, a wrong decision may be made but in general, this sort of ad hoc approach works quite well.
