Quality - The unknown entity - Part 1
Why quality probably is not what you think
Quality is the subject of countless discussions, e.g., with unsatisfied clients. 1
The long way towards resilience - Part 5
Quality
Systems thinking and quality
Wise words from Russell Ackoff regarding systems thinking and quality improvement – and what we can learn from them
A few days ago I rediscovered a short presentation that Dr. Russell Ackoff gave in 1994. The recording of this presentation was titled “If Russ Ackoff had given a TED talk…” on YouTube. The presentation is really short – just 12 minutes. But it contains a lot of wisdom, probably too much to understand it all at once.
